Sambalpur: Ola Electric Penalized by Sambalpur District Consumer Forum for Negligence in Scooter Delivery
Sambalpur: Despite receiving full payment, Ola Electric failed to deliver scooters to its customers, prompting those affected to file complaints with the Sambalpur District Consumer Disputes Redressal Commission. On Friday, the commission, chaired by Dr. Ramakant Satapathy and comprised of Shadananda Tripathy, issued its verdict.
The commission ruled that Ola Electric had one month to either refund the paid amount with 9% annual interest or deliver the scooters. Furthermore, due to negligence and causing mental distress to customers, Ola Electric has been ordered to pay 1 lakh rupees in compensation and 15,000 rupees in case expenses.
Online Sambalpur Is Now On WhatsApp!
Join us for the latest news updates delivered directly to your WhatsApp.
Subscribe Us On YouTube!
Join us for the latest news updates and video content delivered directly to you.
Farmers Kishan and Ratan Agarwal from Godbhaga in Bargarh district paid 1,61,956 rupees for an ‘Ola S1 Pro-2’ scooter. The company did not deliver the scooter, even though the customer received a delivery message on December 8, 2023. Customers went to the company’s sales center in Sambalpur City Centre Mall but did not receive satisfactory service. Consequently, they filed a complaint with the commission on January 12, 2024.
